Refund policy

 

RETURNS POLICY

UAE Orders Only — We are unable to offer returns on international orders.

We want you to love what you've chosen. If something isn't right, here's how we handle it.

 

Faulty or incorrect items

Please inspect your order upon arrival. If your item is defective, damaged or incorrect, contact us within 7 days of delivery at sales@thevoyagedubai.com with a photo of the issue. We'll arrange collection at no cost to you and offer a full refund or replacement, including your original shipping cost.

Please note: for handmade pieces, small surface variations and light marks are part of the making process (see product description) and are not considered faults.

 

Change of mind returns

We offer a 14-day return window on full-price items. To be eligible, items must be unused, unwashed, with tags attached and in their original packaging. Items sent back without first requesting a return will not be accepted.

To request a return, email sales@thevoyagedubai.com within 14 days of receiving your order. Once approved, a flat AED 30 return shipping fee will be deducted from your refund. Original shipping costs are non-refundable on change-of-mind returns.

 

Non-returnable items

Sale items, discounted products and gift cards are final sale and cannot be returned, refunded or exchanged.

 

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed to your original payment method within 10 business days. Your bank may take additional time to post the credit. If 15 business days have passed since approval and you haven't received your refund, contact us at sales@thevoyagedubai.com.